NYX Interactive is currently looking to fill vacancies in the following area:

Role: Network Support Agent
Department: Network Operations

Responsibilities:
• Working in a flexible shift rotation
• Managing daily 2nd line, phone and email support issues for network customers
• Daily anti-fraud, ID verification and payment management for network customers
• Handling communication of change requests within the group
• Game configuration support for new and existing customers
• Escalation of technical issues within the group
• Approval of customer marketing material
• Production of daily reporting for business customers
• Web-based training of NYX system for new and existing customers
• Full knowledge of product specific features developed in every release
• Be an expert on NYX product

Requirements:
• Fluent in English both written and spoken
• Swedish and Spanish languages both written and spoken an advantage
• Degree level qualified an advantage
• Experience and an interest in the e-gaming industry
• Minimum 3 years working experience in the Customer Service Industry ideally in an online service environment
• Flexible to the changing needs of a rapidly growing business

To register your interest, please send your full CV and cover letter, in English to
jobs@nyxinteractive.com 

Nyx Interactive has in a short time become one of the world's leading independent and total suppliers of systems for digitally distributed gaming entertainment. Nyx Interactive develops gaming system solutions for such distribution channels as Internet, interactive gaming terminals and digital-TV through its Rapid Platform TM System.  Licensees are offered a customized gaming system, offering the best in Back Office and CRM functionality together with integrated affiliate, payment systems, bespoke products and/or integrated content from around the world.  Nyx Interactive was recently presented with the software award for Innovation in Bingo at the EGR Awards 2010.